Privacy Policy for Seren AI

Welcome to Seren AI. Your privacy is important to us. This Privacy Policy explains how Seren AI (“we,” “us,” or “our”) collects, uses, stores, and protects your information when you use the Seren AI mobile application (the “App”).

By accessing or using Seren AI, you confirm that you are at least 18 years old and agree to the practices described in this Privacy Policy.

1. AI Data Processing & Privacy Disclaimer

Seren AI provides AI-powered chat, creative generation, and interactive companion features. To deliver these experiences, the App may process information that you voluntarily provide during your interactions.

Information processed through AI features may include:

Messages, prompts, and chat conversations
Images, media, or creative content you upload or generate
Voice inputs or audio content, if enabled
Usage information related to AI interactions and generated content

This information is used only to:

Generate AI responses and requested outputs
Provide and maintain AI functionality
Improve response quality, stability, and user experience
Detect abuse, harmful activity, or technical issues
Comply with legal and regulatory obligations

To support AI-powered features, Seren AI may share relevant User Content with trusted third-party AI service providers, including OpenAI, solely for processing requests and generating responses.

All processing is performed under appropriate privacy and security measures. We do not sell your personal content or use it to personally identify you.

You remain in control of your data. AI features are activated only when you voluntarily submit content or interact with AI functionality. You may stop using these features at any time and manage device permissions through your device settings.

2. Age Requirement

Seren AI is strictly intended for adults aged 18 years and older. By using the App, you confirm that you are at least 18 years old.

We do not knowingly collect or store information from individuals under 18. If we become aware that an underage user has provided personal information, we will take steps to remove the associated account and data.

3. Information We Collect

In addition to AI interaction data, we may collect:

Account information such as email address, username, and login credentials
Device information including device type, operating system, language settings, and identifiers
App usage information such as session activity, features used, and interaction timestamps
Technical data including crash reports, diagnostics, and performance analytics

4. How We Use Your Information

We use collected information to:

Provide, operate, and improve Seren AI services
Personalize conversations and user experiences
Maintain security and prevent fraud or abuse
Respond to support requests and inquiries
Analyze app performance and improve functionality
Comply with legal obligations and enforce our policies

5. Sharing and Disclosure

We do not sell your personal information to third parties.

We may share limited information only in the following situations:

With trusted service providers supporting hosting, analytics, payments, or AI processing
When required by applicable laws, regulations, or legal processes
To protect the safety, rights, or security of users and the App
With your explicit consent

6. Data Retention

We retain information only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements.

You may request deletion of your account and associated information at any time by contacting us.

7. Data Security

We implement reasonable technical, administrative, and organizational safeguards to help protect your information from unauthorized access, disclosure, alteration, or misuse.

However, no internet transmission or electronic storage system can be guaranteed as completely secure.

8. Your Rights and Choices

You may have the right to:

Access or update your personal information
Request deletion of your account or data
Manage permissions such as photos, microphone, or notifications
Withdraw consent for optional processing activities where applicable

9. Third-Party Services

Seren AI may integrate third-party tools and services, including analytics providers, cloud infrastructure services, payment processors, and AI technology providers.

These third parties operate under their own privacy policies and terms.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect service improvements, legal requirements, or operational changes.

Continued use of Seren AI after updates constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: khapridze@newitaldesign.com